Posted On January 9, 2020

Team Lead - Triage and Ticketing

Social Economy

  • Full Time (37.5 h/week)

Established in 1892, Welcome Hall Mission has become the largest doorway to help for Montrealers in need. Motivated by respect and human dignity, the Mission has developed a wide range of services to tackle the very real issues of social exclusion. When you join the team at Welcome Hall Mission, you will help eliminate hunger in Montreal and help provide housing to people who don’t have are experiencing homelessness. You also help people reintegrate into society and find employment, provide assistance to at-risk moms and work with young people to get them off the street. Through your work at Welcome Hall Mission, you give hope to people who have lost it.


Are you considered a meticulous person with high leadership? As the Team Lead, Triage and Ticketing for our Social Economy Department, you will be responsible for all merchandise entering the Triage workstation as donations and be the one managing all inventory stored in the warehouse for the Social Economy Department. You will order merchandise as needed and ensure quality control of all the items set to be sold in the Boutique. If you like working with people in a high-paced environment, this job is for you!

Primary duties and responsibilities

  • Responsible for supervising the clothes triage workstation
  • Responsible for organizing, separating, examining, sorting and storing all donations given to the Social Economy Department
  • Responsible for preparing all orders for the Ticketing workstation
  • Oversees the work for PASS Action participants and volunteers
  • Performs other related tasks



 Required qualifications

  • Must possess a minimum of a DES or equivalent
  • A minimum of one (2) years’ experience in a warehouse, triage or similar position
  • Forklift operator certification is an asset
  • Fluent in spoken and written French and English; 3rd language is an asset


  • Excellent communication skills
  • Team player and leadership
  • Flexible and able to work under pressure
  • Excellent multitasking and organizational skills


Salary and benefits

Welcome Home Mission offers competitive pay and a full benefits package.



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