Common Questions - Welcome Hall Mission - Mission Bon Accueil

Common Questions

Still have questions?

Email us or give us a call at 514-523-5288 and we will be happy to answer your questions further.

Other Ways To Give

Q: Can I make a donation over the phone?
A: Absolutely. Our staff will be happy to walk you through the confidential over-the-phone donation process. Call at us any time at between 9am-5pm, Monday to Friday, at 514-523-5288 ext 333.

Q: Do you accept donations sent in the mail?
A: Yes. Please be sure to make all cheques payable to Welcome Hall Mission. You can mail in your gift to:

Welcome Hall Mission
606 De Courcelle Street
Montreal, QC, H4C 3L5

*Welcome Hall Mission does not recommend sending cash through the mail.

Q: Is there a way for me to make pre-authorized payments for a regular monthly or annual gift?
A: To set up payments by pre-authorized debit, please print and fill out the form below. Then, simply mail in your form along with a cheque marked ‘void’ to the mailing address above.

Other Questions

Q: How do I print my email receipt?

A: If you would like to have a printed copy of your receipt, select the “Print” option in your email client. If you are using a website, this will usually be in the top-right corner of the email. For Outlook and Apple Mail, you will want to press “File … Print,” as you would for any document. For more specific instructions, visit this page.

Q: Do I need a printed receipt when I file my taxes?

A: No, you do not need to print your receipt. However, if you would like to include a paper copy, it does not need to be printed on a single page – Revenue Canada will accept a multi-page receipt.

Q: How can I change my mailing address?

A: To change your mailing address, please call us at 514-523-5288 or email with your updated information.

Q: What happens when I make an online donation?

A: When you make a one-time gift online, you should receive a receipt in your email. Be sure to check your junk mail for your receipt as well. If you make a monthly donation, you will receive an email confirmation to let you know we have received your gift. A receipt of your cumulative giving will be provided annually. If you have any questions please call 514-523-5288.

Q: How can I cancel a payment?

A: If you would like to cancel a payment or are having any other difficulties making a transaction, please call 514-523-5288 and we will be happy to assist you.

Q: Where does my money go?

A: See our Annual Report for more details on how you have made an impact in our community.

Q: How do I change my credit card information?

A: To make any changes to your credit card information or change your monthly donation payments, please contact us at 514-523-5288, we will be happy to help you.

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