Supervisor Projet Logement Montréal

Number of positions: 1

Under the supervision of the manager, the PLM supervisor ensures that PLM-MBA activities run smoothly, that customers receive quality service and that objectives are met. The PLM Supervisor ensures compliance with MBA and PLM management, guidelines and values. Supervises and organizes the work of PLM staff. In particular, he accompanies them in the performance of their duties, and plans and directs their clinical interventions. He or she acts as a resource person for the workers. He/she trains and supports the PLM team in their various tasks, and ensures that tasks are carried out according to established protocols and procedures. In particular, he provides support to stakeholders in monitoring their case load and ensures joint follow-up in complex cases. He works closely with the PLM work teams. He participates in the creation of PLM clinical tools and protocols. He also analyzes procedures and processes to ensure their relevance, effectiveness and efficiency. 

With the MBA HR department, he oversees the recruitment and performance evaluation of PLM-MBA staff. Handles customer complaints and requests from external partners. The supervisor generates and/or produces daily, weekly and monthly reports on the various operations and data required. The supervisor also performs any other related tasks or responsibilities arising from his/her role and in accordance with the needs of the organization.

• Permanent
• Full time, 40h/week
• Monday to Friday

 

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